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Prime Services (“Prime Services,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website, requesting a quote, booking service, or communicating with us, you agree to the practices described in this Privacy Policy.

1) Information We Collect

A) Information you provide to us

We may collect information you choose to share, such as:

Name
Email address
Phone number
Property address (service address)
Details about your project or service request (photos, notes, preferred timing)
Billing information (if you pay an invoice or deposit)
Any messages you send us (email, text, forms, chats)

B) Information we collect automatically (website data)

When you visit our site, we may automatically collect:

Device and browser type
IP address (general location)
Pages you viewed and actions you took
Referral source (how you found us)
Approximate location (city/state)

This is typically collected through cookies and analytics tools.

C) Information from third parties

If you interact with us through third-party platforms (like Google, Facebook, Instagram, or scheduling/CRM tools), we may receive limited information from those platforms depending on your settings and their policies.

2) How We Use Your Information

We use your information to:

Provide quotes, schedule service, and complete work
Communicate with you about appointments, changes, and updates
Send invoices, process payments, and maintain records
Improve our website, marketing, and customer experience
Respond to questions, complaints, or requests
Prevent fraud, misuse, or security issues
Comply with legal obligations

3) How We Share Your Information

We do not sell your personal information.

We may share information in limited situations, including:

\nService providers we use to run our business (payment processors, scheduling software, website hosting, analytics, CRM, texting/phone tools)
\nContractors or field teams who need basic details to perform requested work (like service address, scope notes, access instructions)
\nLegal and safety reasons (if required by law, court order, or to protect rights, safety, or property)
\nBusiness transitions (if we are involved in a merger, acquisition, or sale of assets)

4) Cookies and Analytics

We may use cookies or similar technologies to:

Make the site work properly
Remember your preferences
Understand how people use our site
Measure ad performance (if we run ads)

You can control cookies through your browser settings. Some parts of the site may not function correctly if cookies are disabled.

5) Text Messages, Calls, and Email

If you give us your phone number or email, we may contact you to:

Confirm appointments
Send service updates
Provide quotes and invoices
Follow up on a request you made

SMS Opt-In: If you opt in to receive text messages, you consent to receive texts from Prime Services at the number provided. Message and data rates may apply. Message frequency may vary.

Opt-Out: You can opt out of texts at any time by replying STOP. For help, reply HELP or contact us using the info below.

We do not send marketing texts unless you’ve agreed to receive them (or unless allowed under applicable law based on your relationship/request).

6) Payments

If you pay us online, your payment is processed by a third-party payment processor. We do not store full payment card numbers on our servers. The payment processor’s privacy policy will apply to their handling of your payment information.

7) Photos and Property Information

If you share photos of your property (or we take photos to document work), we use them for:

Estimating and completing your job
Documentation and quality control

We will not post identifiable photos of your home publicly as marketing content without your permission (for example, a written OK by text/email or a signed release).

8) Data Retention

We keep personal information only as long as necessary to:

Provide services
Maintain business records
Comply with legal, tax, or insurance requirements
Resolve disputes and enforce agreements

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.

10) Your Choices and Rights

Depending on where you live, you may have rights to:

Request access to the personal information we have about you
Request corrections
Request deletion (in certain cases)
Opt out of marketing emails or texts

To make a request, contact us using the details in the “Contact Us” section. We may need to verify your identity before fulfilling certain requests.

11) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

12) Links to Other Websites

Our website may link to third-party sites (like Google reviews, social platforms, or partner tools). We aren’t responsible for the privacy practices of those sites.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the most recent version. If changes are significant, we may provide a more noticeable update on our site.

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Privacy Policy

Your privacy is very important to us

About us